Can the eligibility be challenged?

If there is a doubt regarding a property already having received public funding, we can confirm if this is the case by contacting the local council. If there is a doubt regarding the speed, we will require evidence from the customer to challenge this- BDUK will accept emails or chat transcripts from a supplier which confirms that a property cannot have fibre or cannot receive speeds of over 100mbps. For UPRN issues we will usually contact the customer directly.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article