If you normally connect your devices to the B4RN router Wi-Fi and devices can no longer see the router Wi-Fi network, check the following:
Zyxel router
Check that the SFP and Internet lights are green. If not read the "Router has power but devices can’t reach the internet" article.
Are the 2.4G and 5G Wi-Fi lights green? If not, it's possible the Wi-Fi has been turned off by accident. The Zyxel DX5301 has a small Wi-Fi on/off button on the back which can be caught by accident when handling the router. Other models of Zyxel router have the Wi-Fi on/off button on the left hand edge of the router.
Genexis router
Check that the Internet light (with the <> symbol below) is green. If not read the "Router has power but devices can’t reach the internet" item.
Is the Wi-Fi light on the far right illuminated? If not, it's possible the Wi-Fi has been turned off by accident. Most Genexis routers have a WPS button on the right hand side of the router. Pressing this for 10 seconds will turn the router Wi-Fi back on. If pressed again for 10 second, it will be turned off. This button is normally used for WPS pairing in which case, a 5 second press will initiate pairing.
You may be using Wi-Fi extenders or a Wi-Fi Mesh system to extend Wi-Fi to other parts of the house. It could be that one or more of those units has been turned off or has lost connection to the B4RN router in some way. Check the instruction manual or manufacturers support website for details of troubleshooting issues with such devices. If you're still experiencing an issue, we'll do our best to assist.
You should only factory reset your router if we've asked you to do so.
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