If the Internet light is green and active (labelled with a <> symbol on a Genexis router, labelled as Internet on a Zyxel router) and you use some form of Wi-Fi extender/booster/mesh to extend your Wi-Fi through the house, please follow these steps:
- Turn the power off on each of the Wi-Fi extender/booster/mesh units. Make sure you don’t miss any. You can turn the power off at the power socket or there maybe a power switch on the units.
- Turn the power off on the B4RN router.
- Turn the power back on to the B4RN router and wait 3 minutes
- Now turn the power on to the Wi-Fi extender/booster/mesh units starting with the one nearest the B4RN router.
This should resolve the issue, if not, please contact us. You should only factory reset your router if we've asked you to do so.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article