If there are no lights showing at all on your B4RN router, then please check the following:
- The Genexis DRG7820 and all Zyxel routers have a power switch. It is easy to catch that switch whilst cleaning near the router. Check the switch isn’t in the off position. Has another family member turned the router off for some reason?
- Is the power lead fully inserted in the router and the power transformer plugged into a working power socket?
- Has the circuit breaker tripped in your consumer unit? If so, you’ll notice other items on that circuit won’t have power.
- Assuming the power circuit is OK, try a table lamp or other small appliance in the power socket that the B4RN router is plugged into. You could also try the B4RN router in a different power socket.
You should only factory reset your router if we've asked you to do so. If you still have an issue, please contact us.
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