Now you have your new full fibre gigabit B4RN connection here is some information you may find helpful. This support site also has information about your router and also useful troubleshooting information.
Your line connection speed is 1Gbps. Real world tests over ethernet, with capable equipment and test site, will indicate speeds of 900+ Mbps, both on download and upload. Wi-Fi speeds will depend on the capabilities of your equipment, the distance the device is from the router, the construction materials of your property, the number of devices connected and many other individual factors. Wherever possible connect devices to your router using CAT5e or higher ethernet cables. This will always give you the best speed and will free up Wi-Fi bandwidth for Wi-Fi only devices. To connect via Wi-Fi, use the card on the back of your B4RN router.
Payment
You will receive an email from [email protected] with a link to set up your direct debit online with Go Cardless. If you haven’t received this within a week of going live, please call the office to talk to our Accounts team.
Voucher Areas Only
If you live in an area with government funding, you will receive an email from [email protected] asking you to look out for the email from BDUK which comes from the address [email protected] This will contain a link for you to click and insert the password contained in the email. Please click on this link to activate the voucher, which will release the government funding for your connection and helps us build your community project. Please check your spam or junk folders if you haven’t received anything within a few days of going live on B4RN.
Technical Support
B4RN’s Technical Support team offer friendly, responsive technical support. B4RN do not have a 24hr call centre, but we do have a dedicated support team which you can call during office hours or contact by email.
01524 555887 option 1 or email [email protected]
Accounts and Billing
Please contact our Accounts Team for the following:
- Change of bank details
- Moving out of or into a property – please do NOT remove the B4RN router & power lead – they must remain in situ at the property
- Ending your contract
01524 555887 option 4 or email [email protected]
B4RN Voice
B4RN Voice is a residential telephone service that runs over your B4RN gigabit full-fibre connection. If you're considering moving your "landline" phone service over to B4RN it is important that you do not cease your current phone service until you have made a decision and completed the move of your existing phone number to us. Ceasing your existing phone service too soon could result in you losing the number.
More about B4RN Voice | B4RN Voice FAQs | 01524 555887 option 3 or email [email protected]
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article